How can we help?
Find quick answers below or email us for help with SwayFolio.
Contact support
Tell us what happened, which device you use, and the steps that led to the issue. Please don’t attach private photos unless they are necessary to explain the problem.
Where are my projects stored?
Your projects and imported photos are stored locally on your device. SwayFolio does not upload your creative work to a cloud workspace. Deleting the app can also delete locally stored projects, so keep copies of important exports.
Why can’t I import or save a photo?
Open your device settings, find SwayFolio, and check that photo access is enabled. If access is limited, make sure the photo you want to use is included in your selection. Your device also needs enough free storage to create and save exports.
How do I restore SwayFolio Pro?
Open SwayFolio’s subscription settings and choose Restore Purchases while signed in to the same Apple or Google account used for the original purchase. Restoring requires an internet connection.
How do I manage or cancel a subscription?
Subscriptions are managed by the store where you purchased them. Use the subscription settings for your Apple ID or Google Play account. Deleting SwayFolio does not cancel an active subscription.
Why does my post look different after uploading?
Social platforms may crop, compress, or adjust uploaded images. Use SwayFolio’s feed preview and follow any format warnings before exporting, then select the exported slides in their numbered order.